About Us
At Training Matters Ltd, we believe learning and development should never be an afterthought.
My career in L&D began in insurance, working as a systems trainer. It didn’t take long to notice a gap. For many people (often in their very first insurance role), systems training covered the “how” but not the “why”. People were coming to me with questions about the intricacies of specific policies, knowledge that sat outside any formal training structure. They deserved more than a signed-off systems checklist. They deserved a solid foundation that gave them genuine confidence handling live cases when it mattered most.
That gap is what led me to build the kind of learning experience I wished had existed from day one: training that goes beyond box-ticking and equips people with the knowledge and confidence to truly excel.
That belief is still at the heart of Training Matters Ltd today. We work with many well-respected insurance organisations, because the principle holds true everywhere. L&D isn’t a compliance exercise. It’s a strategic investment in people. When people grow, everything around them grows. Better-trained teams engage more fully, perform better, and deliver a better service to their clients. A business that invests in developing their people see it reflected in client satisfaction, retention, and results.
We don’t do L&D as an afterthought. We do it because it matters.
Jo Davies, EverywhenThanks again for an amazing training session, by far the best I’ve had in my 20 years in this industry, and I know the group felt the same.
Jodie Bowes, AllMedProBefore I joined the course, I found it really difficult to settle into my role. Upon reflection, perhaps this was due to little guidance in addition to lack of confidence. So, I immersed myself into this course in the hope I would absorb as much valuable information as possible. And It did just that.
Matt Duffy, Protect CommercialWe have been working with Matt OJ & Training Matters for some time now and is our strategic L&D partner. The quality of the material and content is excellent, and the delivery of the training by Matt is the best I have ever seen in a training environment. Matt adapts his approach to the various personalities in our organisation. It has improved every individual in our team.
